Mindset Management Inc.
248-627-3858

Meet the staff of Mindset Management Inc.
Kimberly Bishop
​Kim's experience in providing assisted living services spans a lifetime both professionally and personally. For 21 years, she served as the administrative program director for a non-profit corporation that serves the developmentally disabled. She was responsible for the daily operation and oversight of 48 programs in Oakland and Macomb counties. She supervised a workforce of 204 employees, maintained credentials and licensures, developed and initiated training programs, manuals, etc. While working with this company she was fortunate to participate in their Shared Lives Program. For 14 years her and her family shared their lives and home with two gentlemen with disabilities. On a personal level, her brother has a developmental disability and lives independently with supervision by her and her staff. 
She currently serves on the Board of Directors for Michigan Assisted Living Association (MALA), a state-wide organization that advocates and lobbys for the rights of people within the mental health system. She has been a member of the ARC of Oakland County for 10 years. Both of these resource agencies provide valuable information and insight into the legislative action affecting mental health services.
She knows first hand the importance of being visible and hands on to manage the communities we operate. A hands off approach to the day to day operation of a facility dramatically effects the quality of care of the clients and the morale of the staff. The staff are the lifeblood of a community and it's performance. Staff must be respected and nurtured for the incrediblly challenging work they do day in and day out. Only then does that good feeling of contentedness transfer to the clients and their feelings of security and being accepted. 

Jessica Toutant
She is the Manager of Nature's Way AFC Home and the director, overseeing all of our programs here at Mindset Management Inc.
She has been exposed to a lifestyle of caring for others since birth. Her mother, Kimberly, the owner and operator of Mindset, has been in the business throughout Jessica's entire life. Her family had two men with developmental disabilities live with with them until she was 15 years old. "I don't know any other way to live except compassionately."
She has been with Mindset Management Inc. since it's inception in January of 2004 when she was 18. She is now 27, is married, and has a 2 year old daughter who has become a regualar fixture around the facilities. 
She graduated from Oakland University in May of 2009 with a Bachelor's degree in Psychology. "It is my passion to care for others. This is my familiy's passion, and my dream is to continue this business after my mom retires. We here at Mindset are a team and a family, and I consider every client we serve as a member of that family."

Melyssa Stevens
She is the Manager of Country Acre. She has been with Mindset Management Inc. since it's inception in January of 2004, and a manager during the last 4 years. She has lived in Ortonville for the last 13 years, and is married with 4 wonderful children. She is a licensed CNA, receiving her certification from Warren Health Academy. Melyssa has a compassion to assist adults that cannot take care of themselves on a daily basis either due to illness, disease, or age. Our residents are like her second family and she promotes a life filled with integrity and self-respect. "You can be assured that your loved ones will recieve a safe and warm environment while in my care".
Alexandria Bishop
Alex is Kim's youngest daughter. She is currently attending Oakland Community College. She enjoys playing piano and teaching young children to play, she loves art, and baking delicious cupcakes. She would one day like to own her own business like her mother. 
"I love making others happy whether it's through jokes or a simple smile, that's why I love what I do here at Mindset. I get to make these people happy on a regular basis, and try to make their lives a tad brighter." 
"Be the change you wish to see in the world."
Steven Toutant
Steve is the first male to join the staff at Mindset Management. He has been with his wife, Jessica, since Kim started the company with Nature's Way AFC in 2004. During the time prior to his official employment he has been around the homes, clients, and staff of Mindset. He became an official member of the staff in June of 2012. Steve completed his Bachelor's degree from Oakland University in 2011 in Cinema Studies. 
He is the Scheduling Assistance Manager, which includes responsibilities like providing transportation to and from client doctor appointments, home maintenance work, lawn care, client advocate, and website design.

Dawn Day
She is a proud mother of two fantastic sons. She loves animals, mostly dogs. She enjoys reading, cooking, camping, and spending time with family. Before coming to Mindset, she worked in the medical field for 15 years; from medical assistant, medical billing, ER registrar and having an overall passion of caring for others. 
"I am so proud to be a part of this wonderful family here at Mindset Management. I'm learning something new everyday. It's such a pleasure to assist with each and everyone of our clients."
Beverly Hatcher
Our live-in and overnight staff at Country Acre is Beverly Hatcher. Bev has been with us since 2010. She has a BS degree from Oakland University. Bev lived with her mother for five years when she was diagnosed with Parkinson's Disease, giving her plenty of experience with caregiving. 
In her spare time Beverly enjoys doing puzzles, reading, and helping around the house.